How do I create an account?

Visit athlifeperformance.com or download the AthLife™ App.

Sign up using a valid email and phone number—this is how we confirm your bookings and track your sessions.

Is there a minimum age requirement?

Yes. AthLife™ is strictly for individuals 18 years old and above.

Do I need to book in advance?

Yes. All classes must be booked in advance via the app or website.

Walk-ins are not allowed.

What happens if I’m late?

If you arrive more than 5 minutes late, you won’t be allowed to join the class.
No refunds or credits will be given. This is a safety and liability policy.

How do I cancel or reschedule a class?

You must cancel at least 8 hours before class to avoid losing your credit.
Late cancels and no-shows result in forfeited credits.

What class formats do you offer?

• BASE – Foundational strength and movement

• ENGINE – Cardiovascular and muscular endurance

• HYBRID – Power-based strength and conditioning

• PERFORM – Weekly benchmark testing

All classes are HIIT-based, coach-led, and fully scalable to your level.

Is there a class suited for beginners?

Yes. Start with BASE. Focus on movement quality and work capacity—ideal for new or returning athletes.

How do I cancel or change my membership?

Send a written request to hello@athlifeperformance.com 21 days before your plan auto-renews. 

Can I freeze my membership?

Only All Access Passes (Quarterly or Annual) may be frozen for up to 21 days.

• Injury-related freeze: doctor’s letter required

• Personal reasons: written request + management approval

Can I share my class pack or membership?

No. All memberships and packs are non-transferable. Only the registered user may book and attend classes.

Do you offer refunds?

Refunds are not guaranteed and are approved case by case, based on valid documentation.
We do not issue refunds for:

• Used credits or partial usage

• Late arrivals or no-shows

• Promotional offers

• Retail purchases

Where can I park?

Paid parking is available at A.T. Yuchengco Centre and surrounding buildings including One Bonifacio. 

What should I bring to class?

• Proper workout attire and clean training shoes

• Refillable water bottle

• All other essentials—bath towel, face towel, showers, Dyson dryers, and coffee are provided.

Are showers and lockers available?

Yes. Lockers are available on a first-come basis. Hot and cold showers and Dyson dryers are free for all members.

How do I book a class?

Log in via the AthLife™ App or website

• Go to Book Class

• Select format, date, and time

• Tap Book Class to confirm
  You’ll receive a confirmation email right after.

How do I check my schedule or credits?

Log into your app or website account to view your:

• Class schedule

• Booking history

• Remaining credits

• Payment records

Having trouble with the app or bookings?

Reach out to hello@athlifeperformance.com or ask our studio ambassadors—we’ll sort it out right away.

What is the photography and videography policy?

Photos and videos are not allowed during class to protect member privacy.

You may take photos before or after class, in designated areas only.

By attending, you consent to being featured in AthLife™ marketing. 

What if AthLife™ cancels a class?

If we cancel due to weather, safety, or unforeseen events, your credit will be returned automatically, and you may rebook.

What if I have an injury or condition?

Please consult a doctor before joining. Let your coach know in advance—every movement can be scaled.

You train at your own risk. Safety is a shared responsibility.